Our software can be installed on up to 10 devices whatever their location – at home, at school, or out and about. So you can protect your children wherever they are. What’s more you can remotely manage their PC, smartphone or tablet use from your smartphone, tablet or computer. Thanks to your license number, you will get the latest functionalities during all your subscription period. If you need to protect more than 10 devices, or if you need parental control for an organisation or a school, please contact us on Enterprises.

Please check your email spam folder or your email security rules. Add Parentsaround.com to your contacts to be sure to receive our messages directly into your inbox.

If you want to change your password and/or email, log in to your dashboard. Go to "My account", then type your new information."

To renew or resume your subscription, connect to your dashboard; go to "My account" and click on "Extend or modify my subscription". Then choose your susbcription plan and enter your bank details.

Once you have installed our parental control on all your devices, you can create a tailor-made profile for your child. Then regroup the profiles of a same user by clicking on the icon . The same internet filtering rules will automatically be applied as well as the schedule (but you can also create different schedules with the same filtering rules and the same amount of time for the day and the week).

The Safe Search is automatically activated once you have applied the Internet filtering level "Children" or "Teenagers". Then you child is protected while doing his researches on Google, Youtube and Bing.

When you activate "Add one hour", your child can use his device freely for one hour, without being restricted by his allowed schedules and his maximum amount of hours for the day / the week. "Disconnect users" allows you to put your child outside his allowed schedules. This lasts for 24 hours if you don't reconnect him before.

Our parental control works with Windows operating systems: Windows 7, Windows 8, Vista and XP. An internet connection is required for internet filtering and statistics.

Once you have installed our program on your first computer, you can install it on nine other devices, even if they are situated in different locations. This means you can protect your children wherever they are. To install your parental control on another computer: connect to the internet at Parentsaround.com from the computer on which you want to install our software and log in to your dashboard. Go to Devices and click on the link Download Windows Program.

Your children can't uninstall Parentsaround.com if they have a standard account on Windows. If however your children have an admin account and uninstall the program, you will be quickly alerted by email. If you have installed Parentsaround from an admin account that belong to your children ; Uninstall your Parentsaround program (Start > All Programs >Parentsaround > Uninstall), change your child's account to standard account and create a new admin account. From this account, go to your dashboard, select the menu "Devices" and click on "Download Windows Program".

You don't need to change the BIOS because when Parentsaround starts, the current date and time are automatically synchronized with the server. For a standard account, the only option available is to change the time zone. To prevent this, you can go to: Start > Control panel > Administrative tools > Local security policy > Navigate to Security Settings > Local policy > User rights assignments. Double click the Change System Time Policy on the right. Choose the user you want to give permission to. On Windows 8, your control panel is available clicking on the arrow on the bottom of the home screen.

In order to make several child profiles appear in your dashboard, you must create a Windows session for each of your kid on the computer. Once they are created, they will be displayed in the "Users" part of your dashboard.

There are two possible reasons for that: 1) You haven’t set up the program yet 2) The firewall on your computer or the proxy prevents the parental control from communicating with the server. Don't forget to allow Parentsaround.exe (in the installation directory) to communicate with the server by changing your firewall’s security rules. Windows users appear on your management console only if they logged in the past three months. If they are new users, simply log in their session to see them appear.

If you accidentally delete a user in your management console, ask the user to log in to his Windows session again. His user profile will then automatically reappear in your management console dashboard. However, don't forget that you'll need to setup his profile again.

- On Windows 7: From "Start", click on "All programs", click on "Parentsaround.com" and select "Uninstall". - On Windows 8: Click on the down arrow from the bottom of your home screen, find the icon for "Parentsaround.com" in the applications menu, right click on Parentsaround and choose "Uninstall".

Parentsaround.com is not currently available on Windows Phone. Our team is working on it and we will inform you as soon as it’s available.

Unlike allowed applications (that the user will be allowed to launch only during his authorized slots), you have the possibility of choosing essential apps. The essential apps are available all the time, regardless of authorized slots, and even if the user has reached their maximum time of use. This is useful for applications such as the phone or the alarm clock, but is not recommended for Youtube for example.

You can change your pin code by opening your dashboard, in "Parameters". Note that your device must be connected to the network to receive the information.

Some Android devices can’t display Bluetooth settings while the parental control is running. To perform the association, you must log in as parent on your device then it will be available in the child session.

Open a parent session on your Android device and go to "Settings". In "Uninstall", choose "Uninstall this application". You can also uninstall Parentsaround.com directly from the settings of your device; for this go, to "Security", "Device administrators", and uncheck the Parentsaround.com app. Then, go back to “Settings”, “Applications”, select “parentsaround.com” and click on “Uninstall”.

From the Android device, connect to your parent session. Go to "Update a user" and choose the child session you want to edit. Then click on the edit icon next to "Safety code" to modify the password of this session.

On the phone, go to the "Phone Manager" app then on "Energy saving" and "Protected apps". Check Parentsaround. In this way, you will prevent the system from stopping the parental control app.

If the device has an app named "Smart Manager", go to it and select "Battery" > "Save battery power by optimising the power usage of apps" >"Detail". Then click on Parentsaround and disable the save power for this app. Finally, block the "Smart Manager" app in Parentsaround.

Make sure that the automatic start is allowed in the app "Auto-start Manager" or "Mobile Manager".

The iOS version of Parentsaround.com enables you to manage time of use of the device according to your predetermined schedule. You can also allow or ban content (apps, movies, music, podcasts, etc.) depending on the age of your children, ban access to Safari as well as in-app purchases. You can fine tune these settings for when your children are in authorized time slots or outside. Last but not least, you can protect your child from inappropriate content by downloading our safe browser for iOS. Please note that cumulated time is not yet available on Apple devices.

You receive this message only if you have set a lockscreen password on your iOS device. Simply enter it to continue installing Parentsaround.com.

Open your management console, click on the user's profile and go to "Schedule". Select the apps your child will be allowed to use during and outside of their scheduled time slots.

Setting up a maximum connection time is impossible on a Apple device. However you can manage authorized time slots per day and ban applications used by your child outside of these agreed time slots.

Associating the safe browser to our parental control is only possible if you Safari isn’t listed as a banned application in your device restrictions. We advise you to completely remove restrictions to be able to bind the safe browser then reset your restrictions. Our parental control also lets you remotely control the apps allowed on the iPhone.

Currently the iOS platform doesn't allow you to create several sessions on the same device. We will notify you if Apple changes this policy.