Frequently asked questions about Parentsaround.com parental control
Subscription and installation
How many devices can I setup my parental control on ? +
Our software can be installed on up to 10 devices whatever their location – at home, at school, or out and about. So you can protect your children wherever they are. What’s more you can remotely manage their PC, smartphone or tablet use from your smartphone, tablet or computer. Thanks to your license number, you will get the latest functionalities during all your subscription period. If you need to protect more than 10 devices, or if you need parental control for an organisation or a school, please contact us on Schools & companies.
I didn't receive an email after registration. +
Please check your email spam folder or your email security rules. Add Parentsaround.com to your contacts to be sure to receive our messages directly into your inbox.
How can I change my password and/or my email address ? +
If you want to change your password and/or email, log in to your management console. Go to "My account", and then type your new information.
I want to renew / resume my subscription +
To renew or resume your subscription, connect to your management console ; go to "My account" and click on "Extend or modify my subscription". Then choose your susbcription plan and enter your bank details.
How can I create a unique profile for each child with a cumulated time use on multiple devices ? +
Once you have installed our parental control on all your devices, you can create a tailor-made profile for your child. Then regroup the profiles of a same user by clicking on the icon . The same internet filtering rules will automatically be applied as well as the schedule (but you can also create different schedules with the same filtering rules and the same amount of time for the day and the week).
How can I filter inappropriate content on Google ? +
The Parentsaround filtering system works by filtering the content of websites themselves. It doesn't control the results of search engines. However, there are 3 solutions to overcome this problem:
Enable Safe Search
Install the Parentsaround extension for the Chrome Web Browser, which forces Safe Search
Forbid Google.com via your management console ("Web filtering" section). Your child will only be able to search via our secure search engine.
How can I filter inappropriate pictures on Google Image search results page? +
Our parental control protects your child from websites with inappropriate images, but the content provided by Google Image is not taken into account. Enabling Safe Search or installing Parentsaround's chrome extension is recommended to exclude these type of results.
How can I filter inappropriate videos on Youtube ? +
Currently there is no way to block shocking videos on YouTube; the best solution is to ban this site from your management console. Happily, we provide an Android video streaming service called Tivikid, which offers a secure place for kids to watch their favourite programs. Do not hesitate to send suggestions of your children’s favourite programs to add to the channel!
Parental control on Windows
What are the system requirements? +
Our parental control works with Windows operating systems: Windows 7, Windows 8, Vista and XP. An internet connection is required for internet filtering and statistics.
How can I install my parental control software on several computers ? +
Once you have installed our program on your first computer, you can install it on nine other devices, even if those are situated in different locations. So you can protect your children wherever they are. To install your parental control on another computer: connect to the internet at Parentsaround.com from the computer on which you want to install our software and log in to your management console. Go to Devices and click on the link Download Windows Program. That's it!
How to avoid my children bypassing the parental control? +
Your children can't uninstall Parentsaround.com if they have a standard account for Windows. If however your children have an admin account and uninstall the program, you will be quickly alerted by email. If you have installed Parentsaround from an admin account that belong to your children ; Uninstall your Parentsaround program (Start > All Programs >Parentsaround > Uninstall), change your child's account to standard account and create a new admin account. From this account, go to your management console, select the menu "Devices" and click on "Download Windows Program".
What can I do if my children try to change the Windows date and time to bypass parentsaround.com ? +
You do not need to change the BIOS because when Parentsaround starts, the current date and time are automatically synchronised with the server. For a standard account, the only option available is to change the time zone. To prevent this, you can go to: Start > Control panel > Administrative tools > Local security policy > Navigate to Security Settings > Local policy > User rights assignments. Double click the Change System Time Policy on the right. Choose the user you want to give permission to. On Windows 8, your control panel is available clicking on the arrow on the bottom of the home screen.
There is no Windows user in my management console. +
There are two possible reasons for that:
1) You haven’t set up the program yet.
2) The firewall on your computer or the proxy prevents the parental control from communicating with the server. Don't forget to allow Parentsaround.exe (in the installation directory) to communicate with the server by changing your firewall’s security rules. Windows users appear on your management console only if they logged in the past three months. If they are new users, simply log in their session to see them appear.
What should I do if I accidentally delete a Windows user ? +
If you accidentally delete a user in your management console, ask the user to log in to his Windows session again. His user profile will then automatically reappear in your management console dashboard. However, don't forget that you'll need to setup his profile again.
How to uninstall parental control on Windows ? +
- On Windows 7: From "Start", click on "All programs", click on "Parentsaround.com" and select "Uninstall".
- On Windows 8: Click on the down arrow from the bottom of your home screen, find the icon for "Parentsaround.com" in the applications menu, right click on Parentsaround and choose "Uninstall".
Where can I download Parentsaround.com for Windows Phone? +
Parentsaround.com is not currently available on Windows Phone. Our team is working on it and we will inform you as soon as it’s available.
Parental control on Android
What are "Critical applications" on Android ? +
Unlike allowed applications (that the user will be allowed to launch only during his authorized slots), you have the possibility of choosing critical apps. These critical apps are accessible all the time, regardless of authorized slots, and even if the user has reached their maximum time of use. This is useful for applications such as the phone or the alarm clock, but is not recommended for Youtube for example.NB : There is no cumulated time for critical applications.
How can I edit my parent access code ? +
You can change your pin code by opening your managament console, in "Parameters". Note that your device must be connected to the network to receive the information.
Why is the application telling me that Bluetooth parameters are not available, while my device supports it ? +
Some Android devices can’t display Bluetooth settings while the parental control is running. To perform the association, you must log in as parent on your device then it will be available in the child session.
How to uninstall parental control on Android ? +
Open a parent session on your Android device and go to "Settings". In "Uninstall", choose "Uninstall this application". You can also uninstall Parentsaround.com directly from the settings of your device; for this go, to "Security", "Device administrators", and uncheck the Parentsaround.com app. Then, go back to “Settings”, “Applications”, select “parentsaround.com” and click on “Uninstall”.
How can I change a child's password in the Android app ? +
From the Android device, connect to your parent session. Go to "Update a user" and choose the child session you want to edit. Then click on the edit icon next to "Safety code" to modify the password of this session.
The app stops by itself on my Huawei phone. How can I resolve this problem ? +
On the phone, go to Settings > "All" Tab > Proted Apps and select Parentsaround.
Parental control on iOS
What are the features of the iOS app ? +
The iOS version of Parentsaround.com enables you to manage time of use of the device according to your predetermined schedule. You can also allow or ban content (apps, movies, music, podcasts, etc.) depending on the age of your children, ban access to Safari as well as in-app purchases. You can fine tune these settings for when your children are in authorized time slots or outside. Last but not least, you can protect your child from inappropriate content by downloading our safe browser for iOS. Please note that cumulated time is not yet available on Apple devices.
I have to enter a passcode when I install the security profile. What is it ? +
You receive this message only if you have set a lockscreen password on your iOS device. Simply enter it to continue installing Parentsaround.com.
How can I manage the authorized apps ? +
Open your management console, click on the user's profile and go to "Schedule". Select the apps your child will be allowed to use during and outside of their scheduled time slots.
Can I limit the connection time per day or week ? +
Setting up a maximum connection time is impossible on a Apple device. However you can manage authorized time slots per day and ban applications used by your child outside of these agreed time slots.
I can't bind the safe browser to the parental control app. +
Associating the safe browser to our parental control is only possible if you Safari isn’t listed as a banned application in your device restrictions. We advise you to completely remove restrictions to be able to bind the safe browser then reset your restrictions. Our parental control also lets you remotely control the apps allowed on the iPhone.
Can I create several user sessions for my children on my iPhone / iPad / iPod ? +
Currently the iOS platform doesn't allow you to create several sessions on the same device. We will notify you if Apple changes this policy.
If you haven't found an answer to your question, you can always contact us.
Describe your problem as clearly as possible, and specify the device, operating software and network configuration. We will get back to you!