Frequently asked questions about Parentsaround.com parental control

Please check your email spam folder or your email security rules. Add Parentsaround.com to your contacts to be sure to receive our messages directly into your inbox.

If you want to change your password and/or email, log in to your management console. Go to "My account", and then type your new information.

To renew or resume your subscription, connect to your management console ; go to "My account" and click on "Extend or modify my subscription". Then choose your susbcription plan and enter your bank details.

Once you have installed our parental control on all your devices, you can create a tailor-made profile for your child. Then regroup the profiles of a same user by clicking on the icon . The same internet filtering rules will automatically be applied as well as the schedule (but you can also create different schedules with the same filtering rules and the same amount of time for the day and the week).

The Parentsaround filtering system works by filtering the content of websites themselves. It doesn't control the results of search engines. However, there are 3 solutions to overcome this problem:

• Enable Safe Search
• Install the Parentsaround extension for the Chrome Web Browser, which forces Safe Search
• Forbid Google.com via your management console ("Web filtering" section). Your child will only be able to search via our secure search engine.

Our parental control protects your child from websites with inappropriate images, but the content provided by Google Image is not taken into account. Enabling Safe Search or installing Parentsaround's chrome extension is recommended to exclude these type of results.

Currently there is no way to block shocking videos on YouTube; the best solution is to ban this site from your management console. Happily, we provide an Android video streaming service called Tivikid, which offers a secure place for kids to watch their favourite programs. Do not hesitate to send suggestions of your children’s favourite programs to add to the channel!

Once you have installed our program on your first computer, you can install it on nine other devices, even if those are situated in different locations. So you can protect your children wherever they are. To install your parental control on another computer: connect to the internet at Parentsaround.com from the computer on which you want to install our software and log in to your management console. Go to Devices and click on the link Download Windows Program. That's it!

Your children can't uninstall Parentsaround.com if they have a standard account for Windows. If however your children have an admin account and uninstall the program, you will be quickly alerted by email. If you have installed Parentsaround from an admin account that belong to your children ; Uninstall your Parentsaround program (Start > All Programs >Parentsaround > Uninstall), change your child's account to standard account and create a new admin account. From this account, go to your management console, select the menu "Devices" and click on "Download Windows Program".

You do not need to change the BIOS because when Parentsaround starts, the current date and time are automatically synchronised with the server. For a standard account, the only option available is to change the time zone. To prevent this, you can go to: Start > Control panel > Administrative tools > Local security policy > Navigate to Security Settings > Local policy > User rights assignments. Double click the Change System Time Policy on the right. Choose the user you want to give permission to. On Windows 8, your control panel is available clicking on the arrow on the bottom of the home screen.

There are two possible reasons for that:

• 1) You haven’t set up the program yet.
• 2) The firewall on your computer or the proxy prevents the parental control from communicating with the server. Don't forget to allow Parentsaround.exe (in the installation directory) to communicate with the server by changing your firewall’s security rules. Windows users appear on your management console only if they logged in the past three months. If they are new users, simply log in their session to see them appear.

If you accidentally delete a user in your management console, ask the user to log in to his Windows session again. His user profile will then automatically reappear in your management console dashboard. However, don't forget that you'll need to setup his profile again.

• - On Windows 7: From "Start", click on "All programs", click on "Parentsaround.com" and select "Uninstall".
• - On Windows 8: Click on the down arrow from the bottom of your home screen, find the icon for "Parentsaround.com" in the applications menu, right click on Parentsaround and choose "Uninstall".

Parentsaround.com is not currently available on Windows Phone. Our team is working on it and we will inform you as soon as it’s available.

You can change your pin code by opening your managament console, in "Parameters". Note that your device must be connected to the network to receive the information.

Some Android devices can’t display Bluetooth settings while the parental control is running. To perform the association, you must log in as parent on your device then it will be available in the child session.

Open a parent session on your Android device and go to "Settings". In "Uninstall", choose "Uninstall this application". You can also uninstall Parentsaround.com directly from the settings of your device; for this go, to "Security", "Device administrators", and uncheck the Parentsaround.com app. Then, go back to “Settings”, “Applications”, select “parentsaround.com” and click on “Uninstall”.

From the Android device, connect to your parent session. Go to "Update a user" and choose the child session you want to edit. Then click on the edit icon next to "Safety code" to modify the password of this session.

On the phone, go to Settings > "All" Tab > Proted Apps and select Parentsaround.